Terms & Conditions

Terms and Conditions

The following are the general conditions of sale of products sold by Terrecotte Ripabianca, with registered office in Via Caprera, 9/11 – 06051 Ripabianca of Deruta (PG), Fiscal Code and VAT number 02302140542, through the website www.terrecotteripabianca.net to consumer users.
These general conditions have effect from the date of acceptance of the same by the user, which is in effect as acceptance pursuant to art. 1341 of the civil code. Terrecotte Ripabianca reserves the right to modify these general conditions of sale at any time, reporting them to the site.

Purchase mode
By sending the order, the Customer confirms the purchase and undertakes to observe the general sales conditions described below in his relations with Terrecotte Ripabianca, declaring to have read and accept all the information provided to him.
The correct receipt of the order is confirmed by Terrecotte Ripabianca by an automatic reply via e-mail, sent to the e-mail address communicated by the customer at the time of registration. This confirmation message will include an “order number”, to be used in the case of any communication with the company. The message will report all the data entered by the customer who undertakes to verify its correctness and to promptly communicate any corrections.
Each purchase will be accompanied by a regular invoice with the data provided by the customer. All prices on the site are inclusive of VAT. Prices may vary without notice and the only correct price is to be considered as indicated at the time of order confirmation.
The shipping costs applied in the online shop are valid for delivery on Italian territory, in the Republic of San Marino and Vatican City. For deliveries abroad, please contact us at bertiterrecotte@libero.it. Terrecotte Ripabianca, once attested the payment, prepares the goods contained in the order and entrusts it to the Courier.
On the site, for each of the products a description is available containing the main characteristics of the same. The images of the products on sale on the terrecotteripabianca.net site may differ in color, size and accessories shown in the figure compared to the real characteristics of the article, as they are made by hand.
The promotions offered on the Terrecotte Ripabianca site are to be considered valid, while stocks last.

Terms of payment
For online orders through the website www.terrecotteripabianca.net the customer can pay the amount due using one of the following payment methods:
Credit Card: Terrecotte Ripabianca accepts the most common credit cards, including prepaid and rechargeable credit cards, issued exclusively in Italy (Visa, Visa-electron, Mastercard, American Express, Maestro). With the payment by credit card you will not be charged any kind of supplement, and the transaction is secure via the secure circuit of Paypal.
PayPal: to the email address bertiterrecotte@libero.it
Safety is always a priority for Terrecotte Ripabianca, so your information will always be protected by the latest and latest technologies.

Conditions of Sale

In no case will Terrecotte Ripabianca be responsible for any damage, direct or indirect, caused to the Customer by the purchased products.
Terrecotte Ripabianca assumes no responsibility for the disservices due to force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevent, in whole or in part, to execute the agreed time to the contract.
Terrecotte Ripabianca will not be liable to any party or third parties regarding damages, losses and costs incurred as a result of the non-execution of the contract for the aforementioned causes, having the consumer entitled only to the refund of the price paid.
Terrecotte Ripabianca is not responsible for any fraudulent and illegal use that may be made by third parties, credit cards, checks and other means of payment, upon payment of the products purchased.
At no time during the purchase process, Terrecotte Ripabianca is able to know the buyer’s credit card number which, through a secure connection, is transmitted directly to the manager of the banking service.
The consumer undertakes and undertakes, once the on-line purchase procedure has been completed, to provide for the printing and preservation of the present general conditions, which, moreover, will have already viewed and accepted as a necessary step in the purchase, as well as of the specifications of the product object of the purchase, and this in order to fully satisfy the condition referred to in art. 3 and 4 of Legislative Decree 206/05.
It is strictly forbidden for the purchaser to enter false, and / or invented, and / or fancy data, in the registration procedure necessary to activate the process for the execution of the present contract and the related additional communications; the personal data and the e-mail address must be exclusively their real personal data and not of third parties, or fancy ones.
It is expressly forbidden to make double registrations corresponding to a single person or enter data of third parties. Terrecotte Ripabianca reserves the right to prosecute any violation or abuse, in the interest and for the protection of all consumers.
The Customer raises Terrecotte from any liability arising from the issuance of incorrect tax documents due to errors in the data provided by the Customer, since the Customer is solely responsible for the correct entry.
Terrecotte Ripabianca will not be liable for any injury, loss or direct / indirect damage resulting from the use or incorrect use of the product. Terrecotte Ripabianca declines all responsibility for damage resulting from incorrect or improper cleaning.

Case in which it is impossible to execute the order
Terrecotte Ripabianca reserves the right to cancel the order in case such unforeseen events occur that make it impossible to execute the order, after reimbursement of the relative amount paid.

Right of withdrawal
The Customer can exercise the right of withdrawal according to the provisions of current legislation of Legislative Decree n. 50 of 15/01/1992 and of the Legislative Decree n. 185 of 22/05/1999.
The right of withdrawal rests solely with Customers who fall within the notion of “consumers” according to the provisions of the decrees mentioned, that is, to natural persons acting for purposes that can be considered unrelated to their business or professional activity. Therefore in application of the previous regulatory measures:
the Customer if “consumer” can withdraw from the purchase contract and return the purchased good without having to justify his decision and without any penalty within the period of 5 working days; these days start from the receipt of the goods by the Customer;
the right of withdrawal is exercised by sending, within the deadline, a written notice to the address of Terrecotte Ripabianca by registered letter with acknowledgment of receipt or to the address Pec: terrecotteripabianca@ifotelpec.it. The communication can be sent, within the same term, also by fax or e-mail, provided that it is confirmed by sending a registered letter with acknowledgment of receipt within the following 48 hours;
the goods must be returned in perfect condition, in the original packaging and complete with any accessory supplied;
the direct costs of returning the goods to Terrecotte Ripabianca will be charged to the Customer who decides to withdraw from the purchase contract;
Terrecotte Ripabianca reserves the deadline of 30 days from receipt of returned goods, to credit the customer with the sum paid, reduced the amount incurred for transporting and shipping the products to the customer;
we also remember that the above mentioned decrees provide for reimbursement only for amounts exceeding Euro 25.82 (twenty-five/82) net of ancillary costs and in any case the notice from the Customer;
in all the cases mentioned above, the Customer must indicate the data to make the credit.
Note: for “customized” products, intended as specific processing expressly requested by the Customer, since these are items made specifically for the applicant, the consumer’s right of withdrawal can not be exercised (Article 5 of Legislative Decree. 185/1999 letter c).